Cancellation policy

Right of withdrawal

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must

Comtag AG / ceragol International GmbH
Grundstrasse 41
8196 Wil (ZH)

phone: +41 (0)44 879 16 30
fax: +41 (0)44 879 16 32
mail: kontakt@comtag.biz

by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to Comtag AG, Freudenbergweg 1, 79807 Lottstetten, Germany, immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

• To

Ceragol international GmbH, Grundstrasse 41, 8196 Wil (ZH) Switzerland, mail: kontakt@ceragol.com:

• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Name of the consumer(s)
• Signature of the consumer(s) (only if notification is made on paper)
• date

_______________

(*) Delete as appropriate.